CUSTOMER CARE SECTION

Responsible for receiving and screening traffic calming requests (speed humps/circles/ round-abouts/ rumble strips etc.). Customer Care section arranges Traffic Engineering site inspections and general customer queries relating to Traffic Engineering. It plays an important role of liaising between internal departments and providing feedback to the client.

The contact person is: Esther Schmidt Pr Eng Operations Manager: Traffic Engineering and Analysis Tel: 011 298-5230 Fax: 011 298-5176. E-mail: eschmidt@jra.org.za

Customer Care also handles high level ( "VIP" ) customers i.e. (Mayoral Office/City Manager/Section 80members/Councillors/ Regional Directors and Residence Associations).

Providing updated information regarding Capital Programmes/ depot maintenance progammes.

The CLO's are available to set-up site inspections, assess proposals for project inceptions and attend Visible Service Delivery meeting as well as Integrated Development Programme meetings.

The following is also processed:

NEW REQUESTS

CLAIMS:
Public Liability Claims (damage to property or personal injury) to be directed to:

Zintle Dinizulu 
P.O. Box 1450
Braamfontein
2017
Tel: 011 298 5136
Fax: 086 679 0521 
Email: zdinizulu@jra.org.za

PETITIONS:
Public Petitions to be directed to:

Ms Sylvia Ravhutulu
P.O. Box 1049 ,
Johannesburg ,
2000
Tel: 011 298-5005
Fax: 011 298-5180
E-mail: sravhutulu@jra.org.za