Responsible for receiving and screening traffic calming requests (speed humps/circles/ round-abouts/ rumble strips etc.). Customer Care section arranges Traffic Engineering site inspections and general customer queries relating to Traffic Engineering. It plays an important role of liaising between internal departments and providing feedback to the client.
The contact person is: Esther Schmidt Pr Eng Operations Manager: Traffic Engineering and Analysis Tel: 011 298-5230 Fax: 011 298-5176. E-mail: firstname.lastname@example.org
Customer Care also handles high level ( "VIP" ) customers i.e. (Mayoral Office/City Manager/Section 80members/Councillors/ Regional Directors and Residence Associations).
Providing updated information regarding Capital Programmes/ depot maintenance progammes.
The CLO's are available to set-up site inspections, assess proposals for project inceptions and attend Visible Service Delivery meeting as well as Integrated Development Programme meetings.