The JRA is responsible for receiving and screening traffic calming requests (speed humps / circles / roundabouts / rumble strips etc.). Our Customer Care section arranges Traffic Engineering site inspections and general customer queries relating to Traffic Engineering. It plays an important role of liaising between internal departments and providing feedback to the client.
The contact person is Esther Schmidt Operations Manager: Traffic Information Systems Tel: 011 298-5230 Fax: 011 298-5176. E-mail: firstname.lastname@example.org
Customer Care also handles high level ( "VIP" ) customers i.e. Mayoral Office / City Manager / Section 80 members / Councillors / Regional Directors and Residence Associations.
The CLO's are available to set-up site inspections, assess proposals for project inceptions. They attend Visible Service Delivery meetings as well as Integrated Development Programme meetings.
This guide for the traffic calming application process shows you how you can apply for a traffic calming measure to be installed in your area.